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Chilexpress is a Chilean private company that begins its activities in 1989 by sending certificates with national coverage, from Antofagasta to Puerto Montt. One year after starting their activities they sign a contract with Western Union in order to enable international money transfers.

Taking momentum with this they expand rapidly throughout Chile, consolidating itself as an independent brand under the name of Chilexpress.

Industries related

Shipping and courier market services.

Human Resources: More than 3,000 employees.

Webdox Goals

  • Aumentar la visibilidad y la trazabilidad de los procesos contractuales de la empresa en cuestión, aumentando de esta forma su eficiencia y su dominio sobre el negocio.

Highlights

  • Chilexpress usa a Webdox como medio para agilizar los procesos de generación de contratos.
  • La intuitiva herramienta hace de su uso una meta alcanzable hasta para el más inexperto
  • La disposición del equipo para atender las consultas es de una gran fortaleza, ayudando a sus clientes a solucionar de la mejor forma sus necesidades.

Results

  • Decrease of between 50% and 70% in the times necessary for the generation of a contract.
  • Increase of about 90% in the display of contracts.
  • Improvements of around 90% in the traceability of contracts.

“The most conservative figures say 50%. I dare to say that contract creation time has been reduced by 70%”.

Cristóbal Lyon Labbé Gerente de Asuntos Legales y Contraloría de Chilexpress
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